"I have received the patches, they look fantastic! Thank you so much for helping out with this project, I'll definitely be using you again in the future."
EverLighten was delighted to help Jacob R. create custom embroidered patches. The project was unique because of the technical and delivery challenges. However, our team overcame those issues and delivered successfully with 100% satisfaction.
Jacob R. contacted our team for custom patches and was quite particular about the order - it shows they knew what they were looking for - which made our work easier. Our experts helped him understand the production process for more clarity about his expectations.
[What they were looking for]
Jacob was looking for custom patches of 4-inches and round with 75% thread coverage, embroidered border, and velcro backing. They contacted several manufacturers but were not happy with the quality. After reading hundreds of positive reviews on Trustpilot and social media, they tried EverLighten.
[What we did for them]
The custom patch design looked straightforward. It was challenging to create the exact design because of the tiny details. However, EverLighten’s team has over eighteen years of experience, and with the latest machines and expertise, we created the exact sample within four days. We sent the sample to them to check, and they were satisfied and approved the production - we completed it in ten days. However, the next challenge was to deliver them - the address was a military address. Our regular express delivery partner cannot deliver to the address. Time was running out - we contacted many companies.
Finally, after a lot of effort from our shipping team, we found a company that could deliver at the mentioned military address. We shipped the custom patches immediately. Jacob was happy to get the products on time, praised the quality, and gave us a fabulous review. We are hopeful to work with them soon.