Frequently Asked Questions | EverLighten



Below are frequently asked questions, you may find the answer for yourself!

If you have more questions, you can email us at Our customer success manager will get back to you within 12 hours!

It depends on the specific product. But one thing we are certain is that we are the fastest in every custom product we manufacture. Also if you have really tight deadline, we can even help you expedite it without any surcharge. For specific turnaround time, please talk to our customer success manager or just email
We proudly only make fine retail quality instead of fashion quality. We truly value the importance of good quality and zero defect. We have a team of over 30 quality control people to inspect every in-line and final products.
We started as a third-party platform/trading company. But now we 100% directly own and control the factories. The reason why we are doing this is because we realized in order to produce good and stable quality, competitive price and fastest turnaround time, we have to directly control the factories. This is our competitive advantage from our competitors.
Absolutely! We have a team of designers graduating from fashion schools in New York, UK, Italy and Hong Kong. Our designers are really eager to help you create your own designs!
Please tell us! We love challenges! We will try our best to make it happen!
You only need to pay after you approve the design and before sample starts!
We strive to make our customer satisfied and happy! But we also understand you may want to cancel your order for some reasons. You can cancel and get refund if you are not satisfied with our service/product. For more details, you may see Terms and Conditions.
Yes, you can ship to an APO/FPO. However, economy shipping is the only option that can deliver to these locations. Please be aware of extended delivery times to APO/FPO addresses.
Yes! We are proud to announce we ship internationally. The shipping time is around 2 days. And what is more important, the shipping is free!